Code of Banking Practice:

The Code of Banking Practice stipulates the standards, regulations and rules that Banks and other associated financial institutions must abide by when dealing with their customers. These duties include, but are not limited to, acting fairly, acting ethically, attempting to assist customers to overcome financial difficulties and to provide details of suitable accounts that may be applicable to the customer’s lifestyle, amongst others.

The Code of Banking Practice covers a range of important areas, including but not limited to, Privacy, Direct Debit, Statements of Account, Disclosure of Fees, Discourse of Charges and customer complaints.

However, in some instances, Banking employees and/or other associated staff may not follow the standards, regulations and rules set out by the Code of Banking Practice and therefore, issues may arise. For example, a breach of privacy or confidentiality may occur or you may be denied your rights to combine your accounts.

If you believe a Banking employee and/or a person(s) who is required to follow the Code of Banking Practice has breached the Code of Banking Practice and this breach has possibly affected you, we invite you to contact a Solicitor from our Banking Law team. At Navado, our team of Banking Lawyers can provide you with legal advice surrounding matters relating to the Code of Banking Practice.

If you would like to meet with a Solicitor from our Banking Law team, please contact our firm by telephone on (02) 9233 4048 or send an email to info@navado.com.au. 

This webpage (and any material or wording appearing on this webpage) is provided for general information purposes only and does not constitute any Legal Advice. It does not take into account your objectives, your instructions or all of the relevant facts and/or circumstances. Navado accepts no responsibility to any person who relies on the information provided on this website. We further refer you to our Disclaimer.