Complaint Handling:

There are many reasons why a parent may have a grievance or complaint against a teacher or school. Common complaints include:

• An ongoing concern about bullying and harassment;
• Your child being discriminated again;
• Concern about punishments handed down to your child;
• An injury or illness being sustained at school;
• Access to certain facilities or services;
• Failure to deliver services promised;
• Concern about the performance of your child and the quality of teaching offered;
• Safety concerns.

Schools will generally have their own procedure as to how a complaint can be made and how it will be managed.  Upon receiving a complaint, the school may arrange a meeting to discuss the concerns raised, interview witnesses, conduct further investigations as necessary and will notify you of the outcome of their review.

Concerns about the complaint handling process often involve dissatisfaction about the:

• Refusal to investigate or consider the complaint;
• Depth of the investigation undertaken;
• Lack of objectivity demonstrated by the person managing the complaint;
• Rejection of liability for your grievance;
• Outcome  of the investigations;
• Sanctions (if any) issued;
• Recommendations for the future;
• Non-compliance with school protocol or policies.

If you are unsatisfied with the response you have received to a complaint lodged with the school, we recommend you contact our firm and arrange an appointment to see one of our Education & Schools Law Solicitors. Please contact us on (02) 9233 4048 or send an email to info@navado.com.au.

This webpage (and any material or wording appearing on this webpage) is provided for general information purposes only and does not constitute any Legal Advice. It does not take into account your objectives, your instructions or all of the relevant facts and/or circumstances. Navado accepts no responsibility to any person who relies on the information provided on this website. We further refer you to our Disclaimer.